Transport for London CSA - Customer Service Associate Interview Questions

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Transport for London

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CSA - Customer Service Associate Interview

20 May 2019

Anonymous employee

Kingston upon Thames, England

Other CSA - Customer Service Associate interview reviews for Transport for London

Customer Service Associate (CSA) Interview

16 May 2025

Anonymous employee

London, England

Accepted offer

Transport for London interviews Transport for London CSA - Customer Service Associate interviews Transport for London interview

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CSA - Customer Service Associate Interview

20 May 2019

Anonymous employee

Kingston upon Thames, England

Other CSA - Customer Service Associate interview reviews for Transport for London

Customer Service Associate (CSA) Interview

16 May 2025

Anonymous employee

London, England

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 6 months. I interviewed at Transport for London (Kingston upon Thames, England) in Jun 2017

Interview

Easy, basic competency based questions and I cant remember any of them. Make sure that you research about the company and just talk about your previous experience. Dont panic.

Positive experience

Difficult interview

Application

I interviewed at Transport for London (London, England)

Interview

Written Assessment, role play with actors , interview face to face with management and hr personnel. Difficult but all materials given for interview. Role play is where most fail. Think of customer service vs safety

Interview questions [1]

Question 1

Achievement in the last year

1 Answer

CSA - Customer Service Associate Interview

2 Sept 2024

Anonymous interview candidate

No offer

Negative experience

Average interview

Application

I interviewed at Transport for London

Interview

Very tedious but easy if you have decent problem solving skills and if English is your first language. If nit you may struggle. There are many different stages before you get to the interview as well.

Interview questions [1]

Question 1

Why do you want to work at Tfl

Answer question

CSA - Customer Service Associate Interview

20 Jul 2024

Anonymous employee

London, England

Accepted offer

Positive experience

Easy interview

Application

I applied online. The process took 2 weeks. I interviewed at Transport for London (London, England) in Jul 2024

Interview

This test consists of simple math and literacy questions. At the end, there is an additional test to determine if you can interpret ticket and zone data accurately to assist customers effectively.

Interview questions [1]

Question 1

there are 15 grammatical errors you have 5 mins to find them

Answer question