I applied through an employee referral. The process took 2 days. I interviewed at Touchpoint / Cardstore.com (Emeryville, CA)
Interview
I was actually interviewed for an IT position, but was "borrowed" by the customer care manager because the holiday crush was beginning and she needed someone with customer care skills to help manage. I discovered an aptitude for the work, and remained with the customer care team, where I eventually became the Lead.
Interview questions [1]
Question 1
I was asked to correct an excel file containing 5000+ records that a client had accidentally done a sort on, mixing columns.