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      Torch

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      Customer Success Manager (CSM) Interview

      2 Oct 2023
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Success Manager (CSM) interview reviews for Torch

      Customer Success Manager(CSM) Interview

      24 Apr 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Torch in Apr 2022

      Interview

      Screener, Hiring Manager Interview, 1.5 hour Panel Interview with a performance component. Then another hiring manager, who indicated he wanted me to maybe speak with product and/or engineering....yeah, then I said no thanks. Also, notified me that they were below my expected salary range (yes, I was dumb enough to give a range) AFTER I had already completed 3.5 hours of interviews with them.

      Interview questions [1]

      Question 1

      What would you do if a customer calls you and said we hate you and are pulling our contract today? (And then the customer gets on a plane and can't be reached for the rest of the day.)
      Answer question
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Torch in Sept 2023

      Interview

      I had a great first conversation with a Director, great chemistry and a lot of alignment on the role and direction of the company. Second interview with the Sr. Director was really helpful and reinforced my interest in the organization and role - and it went 30 minutes long, which I always view as a positive. My third interview was a panel, with a CSM team leader and CS Operations Manager. While this experience did not feel as cohesive, I walked away feeling good about it; however, after a week of waiting, I received feedback that I 'talked at them' for 15 minutes, and there was concern about my ability to thrive in a small startup environment. I was specifically looking to join a small startup, given my previous experience and ability to thrive in that environment - in addition to being most recently employed by a direct competitor of Torch. I felt my vast experience in CS and recent experience in the industry (with the market leader) would present as highly desirable. Unfortunately, I was told that they are moving forward with candidates who they felt 'better matched' what they were looking for, which ultimately had me scratching my head.

      Interview questions [1]

      Question 1

      Tell us about the most transformational experiences thus far in your career.
      1 Answer