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      Toast Inc

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      Business Operations Representative Interview

      7 Mar 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Toast Inc

      Interview

      4 stages, all virtual. Traditional screening call, hiring manager, take home challenge, then department head. Everything was straight forward. Was asked multiple times by multiple interviewers if I thought I was overqualified for the role.

      Interview questions [1]

      Question 1

      Tell me about how you manage workloads and meeting deadlines.
      Answer question

      Other Business Operations Representative interview reviews for Toast Inc

      Business Operations Representative Interview

      14 Apr 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Toast Inc

      Interview

      Very friendly people who asked a mix of relative questions and customs ones to make it interesting. Interview process was long (about 3 months long from beginning to end) and included a take home case study.

      Interview questions [1]

      Question 1

      Name a time that you helped make a process better
      Answer question

      Business Operations Representative Interview

      19 Sept 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Toast Inc

      Interview

      I applied for an entry-level role and went through six interviews and a case study over the span of two weeks, only to receive a generic rejection email. Unfortunately, the recruitment process left much to be desired. The initial recruiting screen was unprofessional—abrupt and rushed, making it difficult to ask any questions about the company. While the later call with the hiring manager was positive, things took a turn from there. I was asked to complete a case study and participate in a two-hour panel interview with multiple team members, all for an entry-level position. Despite receiving positive feedback throughout the process, including remarks about my qualifications, fit for the role, and a top score on the case study, there was no communication about next steps or timelines. I had to follow up twice to even get an update. After being strung along for two weeks, I received a generic rejection email with no feedback. For a company to demand this much time and effort from candidates for an entry-level position, only to respond with an impersonal rejection, is disappointing and unprofessional. In addition, I received no feedback from the hiring manager, and I would've likely been ghosted had I not reached out several times to the recruiter. It’s worth noting the compensation for the role was significantly lower than listed (and way lower than industry standard), and when asked, they refused to budge on their number. While the team members were generally great, the interview process and treatment of candidates is something the company seriously needs to improve. Six interviews and a case study for an entry-level role? That’s excessive, especially when the outcome is handled so dismissively. Candidates deserve better.

      Interview questions [1]

      Question 1

      Tell me about a time you improved a process.
      Answer question
      2
      avatar
      Toast Inc response
      1y
      Thank you for taking the time to interview with Toast and for sharing this valuable feedback. When we include case study exercises in our interview processes, it is never meant to be overly time consuming for candidates. Instead, we hope it will provide a realistic glimpse into the role to help determine if it's the right match. Thank you for sharing your perspective on this exercise. I'm disappointed to hear you didn't receive the appropriate follow up from the team- I will be sure to pass this feedback along. Best of luck in your job search.