I applied through a recruiter. The process took 1 day. I interviewed at Thomson Reuters (Rochester, NY) in Mar 2012
Interview
They asked very specific questions on customer service and wanted very detailed and specific instances in response. Was a little hard to work with because there were no legal questions to work with as I had prepared for. People were friendly. Get all their first and last names because there is no other way to track your interviewer.
Interview questions [2]
Question 1
Has there ever been a policy that you did not agree with and how did you respond.
The interview had a great format & was extremely informative. I walked away knowing a lot more and excited for the possibility of a future with the company. I had clarity of day to day and next steps.
Interview questions [1]
Question 1
Describe a time you had to deal with difficult customers or clients and how you navigated it
I applied online. I interviewed at Thomson Reuters (Atlanta, GA)
Interview
Virtual interview for a remote position. Interview consisted of several prompts, and you record a video for each prompt. Unlimited time to prep an answer, and three minutes to answer. Took roughly 45 minutes to complete.
Interview questions [1]
Question 1
Tell us about an obstacle or inefficiency you identified in a previous role and how you took initiative to improve it.
Virtual, offline interview. Thoughtful questions, but would have been nice to get a feel for the people and the culture during the process. Maybe next stage will include some face to face if I get that far!
