The process was transparent - they tell you up front the five step process: application, phone screen, skills test, top-grading interview, reference checks. They also tell you the skills test may come before the phone screen depending on position. That's what happened to me. So I spent 3 hours on the skills test and then I was rejected without ever getting to speak to someone - so it felt completely one sided. But what was most irritating is that the feedback I got on the test indicated that I wasn't actually being evaluated on my job related skills or ability to problem-solve, but rather, my ability to read their minds. I was rejected for style and formatting - both things that can be imparted to a new hire in under 15 minutes or even shared in a procedural document in the department manual. So either they did a poor job of training the evaluators of what to look for, or they were not honest about why they were rejecting the skills test.