I applied through a recruiter. I interviewed at The Phenix Group (Birmingham, England) in Jun 2023
Interview
Clear and transparent. Two relevant interviewers with clear areas of questions. Clearly read up on my cv so skipped the standard opening questions. Second interview with one interviewer from interested party perspective.
I applied online. The process took 1 week. I interviewed at The Phenix Group (Edinburgh, Scotland) in Jun 2021
Interview
I applied online and the process took 1 week. I was called the next day to arrange a phone interview which lasted 30 minutes, few basic questions and 2 competency questions. Make sure you have researched the Phoenix Group.
I was then invited to a video interview which lasted roughly 2 hours. I was put at ease straight away and they made me feel really comfortable. This was in 3 stages... few basic questions then 4 competency questions based around the job role. A customer service role play and then a case study.
Interview questions [2]
Question 1
Describe a time you had to deal with a customer complaint in person or on the phone?
Give me an example of a time when a customer asked you a question that you didn't know the answer to. How did you go about finding the correct information for the customer?
