Initial screening call interview, and then a follow up with team leaders of the role usually 2. They will ask you some STAR format questions and relevant experience regarding customer service.
Interview questions [1]
Question 1
How have you dealt with a difficult situation in the past at work?
I applied online. I interviewed at The Hartford (Charlotte, NC) in Aug 2025
Interview
Two virtual interviews: first is the initial screening, verifying you and your experience, and a little more about the role with one person. Second interview is with two people and ask STAR structured questions.
Interview questions [1]
Question 1
Describe a time you handled a disagreement with your coworker, manager, or customer
I applied online. The process took 3 weeks. I interviewed at The Hartford (Alpharetta, GA) in Aug 2024
Interview
The first request was a email to request a phone interview. During the first interview it was two or three behavioral questions and going over on your resume in full. At the end of the call I received a request to schedule the next interview. The second interview with with two individuals a manager and a team lead. They were very nice and made me feel comfortable it felt like a regular conversation with friends.
Interview questions [1]
Question 1
Please name a time that you had to learn something new and quick and how did you handle it