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      Customer Care Analyst Interview

      6 Feb 2017
      Anonymous employee
      Lake Mary, FL

      Other Customer Care Analyst interview reviews for The Hartford

      Customer Care Analyst Interview

      21 Mar 2018
      Anonymous employee
      Lake Mary, FL
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at The Hartford (Lake Mary, FL) in Apr 2014

      Interview

      Applied online and received an email to take a competency test. After that, was called in for an in-office interview. Interviewed with 2-3 managers who all basically asked customer service-type questions, plus why I wanted to work for the Hartford. Some anecdotal questions like what would you do if someone was angry, how do you get along with coworkers you dont like, etc.

      Interview questions [1]

      Question 1

      How do you deal with angry people?
      Answer question
      1
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at The Hartford (Lake Mary, FL) in Mar 2018

      Interview

      I applied, took an assessment, and had a phone interview. I then went to a face to face.The interview was fine, it was 2 people who asked STAR questions so please be familiar with this type of interview questions. They wrote everything down!

      Interview questions [1]

      Question 1

      Describe a time where you had to work with a difficult coworker and how did you handle it?
      Answer question

      Customer Care Analyst Interview

      24 Jul 2015
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 2 weeks. I interviewed at The Hartford in Jul 2015

      Interview

      I completed the application on 6/29/15 in which I received two emails to complete the online assessment. The assessment took about 1 1/2 and was time sensitive. I completed the assessment on a Thursday 7/2/15 and was contacted the next Monday 7/6/15 for a phone interview. After I completed the interview I was contacted by another email about 2 days later to setup an in person interview. I did my interview the following week on Tuesday 7/14/15 and found out I got the job that Friday 7/17/15. Total time June 29th to July 17th.

      Interview questions [1]

      Question 1

      Tell me a time you had to deal with a difficult customer? What did you do to resolve the issue? Be extremely familiar with Behavioral Base Interview questions and have STAR ( situation/task/action/result answers ) interviewed by two managers
      Answer question
      6