I applied through an employee referral. The process took 2 months. I interviewed at The Breakers in Jul 2012
Interview
Went through three interviews. First one is with the HR department. They ask you the typical questions and pretty much prescreen you. The next is the interview with the department manager. Third is the service interview.
Interview questions [1]
Question 1
Name a time when you had a client that was unhappy and what did you do to turn the situation around?