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      Terminal 49

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      Operations and Customer Success Manager Interview

      28 Oct 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Terminal 49 in Jan 2019

      Interview

      The hiring process was thorough and thoughtful. It began with a phone conversation with the recruiter to make sure basic requirements were met. There was then a one-sided video interview consisting of three questions, followed by competency testing, two zoom interviews, and a culture fit interview. Communication throughout the entire process was excellent. I never went for more than 4 days without hearing from them. For such an extensive process, it moved quickly and efficiently.

      Interview questions [1]

      Question 1

      When sales teams analyze a market to identify which companies could be interested in their service/product, they will group companies together that share similar characteristics. As an example, let's assume you’re selling a customer support platform like Zendesk. One grouping could be “small business”, since they are more cost conscious and don’t need as many enhanced features. Another grouping could be “enterprise” (large, corporate customers), who require more features, more white-glove service, etc. Review the sample data and identify a customer segment (e.g. based on location, size, volume, type of goods, etc.) that you think would be good for our sales team to target. Describe the customer segment, and explain why you think they would be good to target, considering we are a seed stage startup with less than 10 people in the team.
      Answer question
      1