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      Tasker Success Manager Interview

      23 Dec 2023
      Anonymous interview candidate
      London, England

      Other Tasker Success Manager interview reviews for TaskRabbit

      Tasker Success Manager Interview

      2 Sept 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at TaskRabbit (London, England) in Nov 2023

      Interview

      4 stages - recruiter screening, meet MD for UK Region, in person presentation, meet Regional Director for EMEA. My experience with Taskrabbit was overwhelmingly positive. Expectations were set from the very beginning. Feedback was shared promptly after each stage. The team were very accommodating and took a genuine interest in me as an individual.

      Interview questions [1]

      Question 1

      Background in CS, how have used data to make decisions etc.
      Answer question

      Application

      I applied online. The process took 4 weeks. I interviewed at TaskRabbit in Aug 2022

      Interview

      You’re in for a long ride, and I’m not sure if it’s even worth it. 7 moving parts in their interview process. 1). Phone interview with recruiter 2). Video interview with the Regional Manager of Customer Success (hiring manager) 3). Take-home assignment (writing sample) 4). Panel interview with Market Manager, Sr. Project Manager, and Sr. Regional Manager 5). Panel interview with two Tasker Success Managers on the team 6). Case study assignment to test your data analytical skills 7). Video interview with Director of Customer Success There are thousand other CSM jobs out there that pay better than Taskrabbit (they pay $70k) AND don’t have nearly as many interviews. It’s a waste of time and shows lack of respect for their employees. If somehow you still want to move forward with their hiring process, just make sure to be a data guru. The senior managers are hungry for people who have strong data analytical skills which makes zero sense considering the other TSMs on the team mentioned they had zero experience with data prior to being hired. The panel interview with the TSMs is what threw me off. They lacked energy and motivation. They seemed burned out and talked about how there are several parts in their jobs that they have no control over yet still counts as part of their KPIs. Overall, the work culture was a red flag to me. I ended up accepting an offer with a different company, and I honestly feel as though I dodged a bullet.

      Interview questions [6]

      Question 1

      Why Taskrabbit and this role specifically?
      Answer question

      Question 2

      Tell me about a time you used data to make an important decision. Tell me about a time you had to make a decision without all the data you needed.
      Answer question

      Question 3

      Tell me about a time you led a project from start to end. What were the outcomes?
      1 Answer

      Question 4

      What is your method for handling multiple accounts at a time? Here you’ll manage about 5,000. How would you manage that?
      Answer question

      Question 5

      How do you have fun at work?
      Answer question

      Question 6

      How do you encourage your teammates?
      Answer question
      2

      Tasker Success Manager Interview

      6 Sept 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at TaskRabbit in Aug 2022

      Interview

      You’re in for a long ride, and I’m not sure if it’s even worth it. 7 moving parts in their interview process. 1). Phone interview with recruiter 2). Video interview with the Regional Manager of Customer Success (hiring manager) 3). Take-home assignment (writing sample) 4). Panel interview with Market Manager, Sr. Project Manager, and Sr. Regional Manager 5). Panel interview with two Tasker Success Managers on the team 6). Case study assignment to test your data analytical skills 7). Video interview with Director of Customer Success There are thousand other CSM jobs out there that pay better than Taskrabbit (they pay $70k) AND don’t have nearly as many interviews. It’s a waste of time and shows lack of respect for their employees. If somehow you still want to move forward with their hiring process, just make sure to be a data guru. The senior managers are hungry for people who have strong data analytical skills which makes zero sense considering the other TSMs on the team mentioned they had zero experience with data prior to being hired. The panel interview with the TSMs is what threw me off. They lacked energy and motivation. They seemed burned out and talked about how there are several parts in their jobs that they have no control over yet still counts as part of their KPIs. Overall, the work culture was a red flag to me. I ended up accepting an offer with a different company, and I honestly feel as though I dodged a bullet.

      Interview questions [3]

      Question 1

      Data focused questions: a time when you used data to make a decision; a time when you had to make a decision without all the data you needed; how did you use data to manage clients
      1 Answer

      Question 2

      Project management questions: walk us through a time you led a project from start to finish— what were the outcomes.
      Answer question

      Question 3

      Culture fit questions: how do you have fun at work? Why are you interested I’m taskrabbit, etc.
      Answer question