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      Customer Service Representative Interview

      27 Jun 2018
      Anonymous employee
      Killeen, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at TP (Killeen, TX) in Jun 2018

      Interview

      I applied online on indeed and was contacted a few days after via text message by one of the recruiters to come in for an interview. Considering how many steps there are in the hiring process, it went by rather quickly . First you sign in and are placed in a waiting area. Someone will call you up to take an assessment that’s ridiculously easy . Basically just to see if you know the basic functions of a computer . Then you take a typing test in which you must get a 25 WPM score (also very easy). They also have you fill out a detailed application because the one they give you on indeed just has you answer a few questions and send your resume. After that you’re placed back into the holding area to be called for your 1st interview. This interview is pretty much a pre screening interview to see if you’re fit for the job and you’re availability is open . (you MUST have open availability for this job) . If all is well you’ll pass the first interview and , you will be assigned your company , Then you’re placed back into the holding area again to be called for a 2nd interview by your actual company . Some 2nd interviews are not same day & may be scheduled for a different time This interview is much more detailed and catered to whatever company you’re assigned to. Here they do the typical interview questions . (ie how would you handle an upset customer, what’s a good reason to call off of work etc.) once that is done you get sent back to the holding area (sounds tedious, i know) . The front desk clerk will call you up and let you know that same day whether or not you’ll be offered a position. If given a job you will be sent to your final destination which is the onboarding area. Here you do all your admin work. Proof of ID, background check, schedule , pay rate , training dates , etc. Depending on the company your assigned to, the pay will vary in between $9-12 an hour . Scheduling also depends on your company which is why they want open availability because you don’t get to choose where you will be working . Some companies have a variety of schedules and let you choose which one one would suit best for you . Fortunately i my company offered this . You will also be given a drug test depending on your company . I was not given one but the girls next to me were. Once all your admin work is done you’re finally done for the day and will meet back again for your training . Although this seems like a lot , my process felt like it was fairly quick . I was in and out under 3 hours , and that’s with some lengthy waiting periods in the holding area.

      Interview questions [1]

      Question 1

      What would you do if you encountered a dissatisfied customer ?
      Answer question

      Other Customer Service Representative interview reviews for TP

      Customer Service Representative (CSR) Interview

      4 Jun 2026
      Anonymous interview candidate
      Accra
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. I interviewed at TP (Accra)

      Interview

      I completed the initial screening process and an aptitude test. I was informed that I had passed the test, but I did not receive any further communication regarding the next steps in the recruitment process.

      Customer Service Representative (CSR) Interview

      29 May 2026
      Anonymous interview candidate
      Mohali, Punjab
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at TP (Mohali, Punjab)

      Interview

      The interview was held in two rounda, one was Hr and and another was Manager Round.The Hr round was very Basic but the Manager round was a good one, they checked communication skills through this rounda, then we had basic tests like typing speed test and some English grammaticall tests.

      Interview questions [1]

      Question 1

      They asked Basic questions like introduction.
      Answer question

      Customer Service Representative Interview

      26 May 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at TP

      Interview

      I filled out a job application. I answered assessments. I got a zoom link in email to go to meeting. I got the run around arounds. It is a waste of my time.