Customers Service applicants have rated the interview process at TP with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 89.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at TP as a Customers Service according to 2 Glassdoor interviews include:
Drug test: 100%
Here are the most commonly searched roles for interview reports -
Interview was easy 2-3 easy question but they completely misrepresented the job. They do not tell you up front you have to take and pass a personal lines licensing test and if you fail you are terminated.
Interview questions [1]
Question 1
They asked how many years customer service experience I have. They claim the job is just customer service however you have to pass a personal lines licensing exam that is very difficult to pass and they are not transparent to tell you if you fail the test you are terminated.
The interview process was straightforward and professional. It started with an HR screening discussing my background, work experience, and availability. The interviewer also assessed my communication skills, problem-solving abilities, and customer service mindset through situational questions. The process was completed within a few stages and feedback was provided in a reasonable timeframe.
Interview questions [1]
Question 1
How would you handle an angry customer who is dissatisfied with the service?
I applied through other source. The process took 4 weeks. I interviewed at TP (Preston, North West England, England) in May 2026
Interview
very lengthy process, they kept me up to date throughout proving difficult to prove who i am had to go in to Manchester office with documents they were very nice while i was there