I applied online. The process took 2 weeks. I interviewed at TIAA (Frisco, TX) in Nov 2025
Interview
32 minute interview. Both interviewers were disinterested throughout. You can tell that they stick to a script. They both talked about their previous Fidelity work experience as if it was a badge of honor. The interview process was a STAR behavioral interview questionnaire. If I was to guess, the interview lasted less than 20 minutes since I filled the additional 12 minutes with questions that the both of them had a difficult time answering. They would give the typical generalized corporate responses. I worked at TIAA before and nothing has changed with their managers/supervisors.
As a side note: TIAA had to settle with previous employees, like myself, over a collective action lawsuit. The lawsuit was in reference to wages and hours being exploited by TIAA. There are better financial service companies than TIAA.
Straight forward, brief, friendly. Followed STAR method for interview process. Come prepared, questions were as expected. No surprises, super nice building. Panel interview with 2 interviewers. Short tour of building after interview.
I applied online. I interviewed at TIAA (Frisco, TX) in Mar 2026
Interview
The phone interview went well and the assessment was straightforward even though they moved on to another candidate I did not get a chance for an in person interview. I learned a lot but have to wait a year to reapply for the same role but afterwards, I got a link for how to get certified with SIE I picked the non experienced required role so I would be trained for 19 weeks (5 months) 4 days in and one day at home. Then after training it would be 3 days in and 2 days at home so the set up seemed promising.
Interview questions [1]
Question 1
a time I worked with someone difficult and my strategy to resolve the conflict
Two managers, simple customer service questions, hardest questions were the behavior ones specifically, "tell me about a time you had to empathetic towards someone" "tell me about a time you had to deliver bad news"
