Overall is good. It starts with screening call from HR, then formal interview with the hiring department. The interviews can either be online or onsite depending on the location of the candidate.
Interview questions [1]
Question 1
Tell us about yourself and your previous experience.
Can you provide an overview of your experience as a Service Delivery Manager?
How do you ensure that service delivery meets or exceeds customer expectations?
Can you describe a situation where you successfully resolved a challenging service delivery issue?
What methodologies or frameworks (ITIL, Agile, etc.) have you used to improve service delivery processes in your previous roles?
How do you prioritize and allocate resources to ensure optimal service delivery?