There were 2 interviews with the HR tram. The process was smooth, the questions were normal (no wierd ones), and the recruiters were very professional and welcoming. Based on the interviews only I felt like 'Yes, I would want to work with this type of people, with this type of culture.'
I applied through an employee referral. The process took 4 weeks. I interviewed at TD in Feb 2021
Interview
I got an interview in the first place through a referral, then took maybe about 2 weeks until my first interview. It was pretty easy as they are more so asking behavioural questions and be ready to answer about conflict resolution. Finally, it was a quick phone call with the hiring manager and I was immediately told I got the job, then it took like 3 months for onboarding.
Interview questions [1]
Question 1
Describe a time you had to deal with a difficult customer.
Multiple Interviews to be waitlisted. Then ghosted. Did not contact me to tell me I was no longer waitlisted. Told me I could wait for up to a year for an opening. Nobody is going to wait that long.
Interview questions [1]
Question 1
How have you in the past, were required to upsell a product to a customer.
I applied online. I interviewed at TD (Chilliwack, BC) in Mar 2026
Interview
The TD Bank interview for the Customer Experience Associate role was a comprehensive and well-organized process lasting approximately 30-45 minutes. It began with housekeeping questions covering legal work eligibility, education background, language skills, availability, and dress code expectations. The recruiter then conducted a thorough employment history review, discussing my current and past roles, including volunteer work, and clarified TD's outside business activity disclosure policy. The interview shifted to assessing motivation, with questions about why I chose TD and my interest in the Customer Experience Associate position, followed by a detailed explanation of the role's responsibilities—including providing legendary customer service, handling compliance and cash management, opening/closing procedures, and meeting quarterly targets. The core of the interview consisted of three behavioral-based questions exploring specific examples of exceeding customer expectations, taking ownership of mistakes and implementing solutions, and using technology to guide customers.