I applied online. The process took 1 week. I interviewed at T-Mobile (Montgomery, AL) in Sept 2022
Interview
Very aggressive targeting training to persuade consumers to switch from competitors. The training is not thorough and very superficial. The drive is to push the service above all, will the vail of customer love.
Interview questions [1]
Question 1
How did you provide customer service in your past job
I saw the job opening at JobBoard, so I was trying to apply. It was weird that they were required to do a personality quiz before anything else. It has more than 60 similar questions in a nonsense form(states that they made that for purposes).
Interview questions [1]
Question 1
A personality quiz that has more than 60 similar questions in a nonsense form(states that they made that for purposes).
They ask about your background work experience / school if any. About 5 situational based questions. Then a little bit about why you want to work there. Takes about 30 mins or so.
Interview questions [1]
Question 1
Situational based questions around customer service and working as a team
I applied online. The process took 4 weeks. I interviewed at T-Mobile in Jul 2024
Interview
Scheduled first interview, then said there would be a second interview. On the second interview, said there would be a third. Basically near zero communication between interviews and eventually an automated email saying I did not get the position. Even though I preform this job for my current employer, it seems that the interview matters more than your skills.