I applied in-person. The process took 1 day. I interviewed at T.K. Maxx (Huddersfield, England) in Aug 2018
Interview
I dropped my CV off in store, then a few days later had a brief informal telephone interview where I was asked to give an example of good customer service I had received. I was then asked to an interview in store, where I filled in two assessment forms about how I react in certain situations. Then I was interviewed by the Assistant Manager, with generic questions such as give example of when I’ve dealt with a difficult situation, an example of when I’ve shown initiative etc.
Received a phone call the next day saying I had to redo one of the assessment forms but that they were willing to give me the job. I had 3 days of induction before properly starting.
Was a good in depth interview from the company where I was asked multiple questions about what i know about the company and their standards of teamwork. The questions were broken down simply.
The first stage after application was a Virtual pre screen assessment. This included a series of videos and questions to respond to. It is not too challenging if you have common sense.
The interview was relatively easy for this role and involved a variety of situational judgment questions as well as other questions regarding my CV and previous experiences, both paid and voluntary.
Interview questions [1]
Question 1
If you had to deal with a difficult customer, what would you do
