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      Synack

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      Customer Support Specialist Interview

      20 Jul 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Synack in Mar 2022

      Interview

      1. Meeting with Talent team 2. Meeting with hiring manager 3. Several meetings with related department managers and team members. 4 . Final meeting with VP of Operations. I originally applied for a different role and was unsuccessful after going through all the steps. However I was informed that a similar role was coming up and if I was interested in this. I was and after interviewing with the relevant hiring manager I was offered the role shortly afterwards. While the overall process was quite lengthy and involved several steps, it was the most positive interview experience I have ever had. Everyone was friendly and genuine, no one was asking questions to catch you out or put you in uncomfortable positions. Everyone also genuinely felt like they cared about the company and their colleagues and that they enjoyed their jobs.

      Interview questions [1]

      Question 1

      Tell me about a difficult customer situation and how you dealt with it? How would you deal with a colleague that has a different opinion to you? How would you convince them of yours?
      Answer question
      1

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