I applied through a recruiter. The process took 4 weeks. I interviewed at SurveyMonkey (Dublin, Dublin) in May 2014
Interview
The interview process was very straight forward. First interview over the phone with HR Manager, Second interview with hiring Manager over the phone. Third interview with Director of Customer Success over the phone. Fourth interview with VP Sales over the phone. Fifth and last interview with hiring Manager face to face.
Interview questions [1]
Question 1
1. Give us an example of one difficult situation with a customer you could turn around.
2. Give us an example of one difficult situation with a customer you could not turn around.
3. What are your strength and weaknesses?
4. What do you like about Customer Success Management?
5. What is the meaning of Customer Success in your opinion?
6. Where do you see yourself in 5 years from now?
An HR screen, a meeting with the hiring manager, meeting with a member from the team, a meeting with another manager, and last meeting was a panel or mock meeting ABR/QBR
Interview questions [1]
Question 1
Tell me an example of how you managed to retain a client that was about to churn.
I applied online. I interviewed at SurveyMonkey in May 2022
Interview
Interview process was quick and professional. All the members I spoke to were friendly and welcoming throughout the entire experience. They took the time to know you and understand your individual background and situation.
Interview questions [1]
Question 1
What motivates you?
How do you prioritize tasks?
How do you handle a difficult customer?
Give an example of a time you failed to meet a deadline.
The process took 4 weeks. I interviewed at SurveyMonkey
Interview
Unprofessional from start to finish.
The recruiter and hiring manager seemed to not like communicating with each other, leading to an uncertain and drawn-out process.
During the team interview panel, one of the CSMs was obviously disengaged and not paying attention to my answers. He seemed to have made up his mind before joining the Zoom.
