Process: Computer scan, phone interview, and offer. The guy on the line was very much like "do you want the job or no" offer it was not inviting and there was an undertone suggesting that there was no room for negotiation.
My opinion: I think many employers think they are doing you a favor or treat work at home employees like they are doing them a favor by offering a lowball $8/$9 an hour job to someone who could obviously make more in the field inside a brick and mortar. They are getting the most advantage as they do not have to pay overhead of having an employee there. But that is not the attitude they take from you. Then you are mad because you chose a job you knew darn well that you should have been paid more for.
Interview questions [1]
Question 1
The fact that they expect you to give a YES and do not want you to negotiate or ask for more. The lowball is set in stone with Support.com and you cannot advance.
I applied online. The process took 2 days. I interviewed at Support.com (Tuscaloosa, AL) in Mar 2019
Interview
Quick and easy over computer using zoom and testing computer. Brief questions about your experience and why you want to work there. Process pretty good. So it appears to be a good place to work.
I applied online. The process took 1 day. I interviewed at Support.com (Laredo, TX) in Jul 2018
Interview
Speedy, simple questions pertaining to your ability to handle certain hours. You are asked to provide your internet speed, make sure camera and voice function correctly as well. Then a short follow up on I'f you're willing to work a rigid schedule with two days off a week.
Interview questions [1]
Question 1
They ask if you can access the CMD on your computer and input a certain line of text.
I applied online. The process took 4 days. I interviewed at Support.com in Dec 2017
Interview
Was a phone call where we went over my computer specs and they did a couple mock calls, discussed what the company does. Very friendly but professional interview. Went over possible shift settings, wages. Asked some tech questions.