I applied online. The process took 1 day. I interviewed at Support.com (Kansas City, MO) in Aug 2017
Interview
Was able to pick the time slot I wanted right after submitting application and skills test. They acknowledged the time slot and provided some basic information on what to expect during interview via email promptly. The interviewer called on time and was very professional and polite.
Interview questions [4]
Question 1
Customer on the line doesn't know what a modem looks like and is having difficulties locating it, how would you guide the customer?
Simple video interview that asked if you had troubleshooting experience and how technically savvy you are. Figure the interview also helped them judge our temperament as you will need a calm one for this role.
Short and by video. Simple questions. Very fair and kind interviewer. This company puts customer service before technology so make sure you’re quite nice. Second round interview is done via zoom interview they will check your computerAnd your Internet speed
Interview questions [1]
Question 1
What company’s have you done customer service for?
I applied online. The process took 3 weeks. I interviewed at Support.com (LaFollette, TN) in Jan 2019
Interview
Pretty streamlined, applied, did the webcam interview. Computer was actually not up to specs, so had to upgrade. After upgrading and forwarding my new specifications to the company, I was eventually contacted via phone.
