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      Technical Account Manager Interview

      3 Jan 2019
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Stripe (San Francisco, CA) in Dec 2018

      Interview

      tl/dr - seems like a great organization, but interview process a little silly and doesn't match job description. First I should point out that everyone I talked to was gracious, professional, and seemed top rate. The recruiter in particular was outstanding and kind (even when I was venting my frustration at the follow up call). I was pretty excited about this one after taking a look at their products and organization, so I put in extra effort to prepare. The job description described the position's 'core responsibilities' as: - Become an expert on Stripe’s APIs and how to best deploy them. - Help Stripe customers integrate with our APIs and products. - Own and drive relationships with external technical audiences - Be the technical relationship owner and subject-matter expert with the customer - Educate customer technical teams on Stripe products. With these responsibilities in mind, I was under the impression that the job required a deep knowledge of their products/API's. So in preparation I: - Read through their complete set of documentation - Walked through/tried all of their requests from the payment and billing API using both Python and Java. ( I found a quirk in their list subscription items functionality in Python) - spent time understanding/trying out error responses, idempotency, metadata. - used a dummy webhook endpoint to capture events and take a look at them as I was working through the UI. - built a mini project with a web front end that hit against my sample Stripe account using the API. I brought my laptop to show what I had learned up to that point. I completely wasted my time. No one at any point in the interview process had any interest in what I knew. There was a role playing session that I thought was a little silly, another session that went over some customer situational hypotheticals, a high level SQL session, a presentation session and a talk with the hiring manager. For the most part I enjoyed the day, but it didn't seem to match what I thought the interview process would be for a technical role. The feedback I received ("not enough client facing experience") was a little insulting. I have more than a decade of customer facing experience as a technical consultant, trainer, escalation manager, technical account manager, and product manager.

      Interview questions [1]

      Question 1

      Very basic SQL exercise
      1 Answer
      13