The interview process is such where all of the candidates are sat in a room together where a presentation is conducted that explains the company and the services they provide and departments they have are discussed. Also discussed are available shifts (times, and whether full time or part time). In a nutshell, this company provides various services- from bio hazard clean up and disposal, to answering service for businesses. After the presentation, the team leads take out the candidates 1 by 1 to do individual private interviews, after which they let you know if you will be offered the position. Just a heads up for applicants of Customer Service (call center) positions: The company seems like a really nice, down to earth, homely place. Seems like its more of a t-shirt/jeans/sneakers kind of place, which is nice and lax. The interviewers, supervisors, and team leaders seem like really down to earth and nice friendly people. But if you want to talk business for a second, they can only offer about $9.50. That's roughly 3 or 4 dollars BELOW the national minimum average for an experienced Call Center rep. Depending on where you live, like if you're a commuter, you'd be basically working for the money to afford the gas and tolls to continue to go to work. You'd be working to work. It's not a livable wage at all, and you can make $9 at a local Burger King or McDonalds. The only difference is that you'd be flipping burgers, not taking phone calls from the families of people who have just passed away (you receive hospice related calls as well). Clearly they seek out applicants with call center experience. But they don't want to pay for that knowledge, experience, or expertise. It would seem like a GREAT place to work, given how relaxed they are. But you have to make sure you're working somewhere where you can actually make money.