Customer Service applicants have rated the interview process at State Farm with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at State Farm as a Customer Service according to 1 Glassdoor interviews include:
Phone interview: 25%
Drug test: 25%
Skills test: 25%
Presentation: 25%
Here are the most commonly searched roles for interview reports -
It was very easy process. I just made a profile on the website. It was just an online assessment. The recruiter sent me an email. The entire process took 24 hours.
I applied online. The process took 1 week. I interviewed at State Farm (Las Vegas, NV) in Nov 2025
Interview
I applied online, I was given instructions to upload a self-recorded video answering their questions. I went back and forth with them about sending the file. A few days later I texted them for an update, they responded by sending an email with a link to a licensing training with a discounted fee. The job post ended up being a sales pitch for the training, not an actual job, why ask applicants to self-record an interview making us believe there is a job behind it, just say we're selling an online training. There is no job.
Interview questions [1]
Question 1
Questions are irrelevant, there was job. They are selling online training.
I applied online. I interviewed at State Farm (Kirkland, WA) in Dec 2024
Interview
Did a phone interview she asked basic questions. Like what your dreams are and what experience I had. Then went in for a in person interview and was asked the same questions by her husband.
My resume was reviewed and the manager asked me what was my favorite genre of music. I answered Funk, because James Brown and Cameo are my go to music artists.