I applied online without uploading a resume. I received an email with instructions to take an online test at my convenience but within a specific timeframe (~72hours). You CANNOT use a Mac for this test, and you need headphones or speakers. Since I only have a MacBook Pro, I had to go to someone else's house. Online test include a short personality test, data entry as "customers" give you their orders out loud (easy), a few typing speed tests, and several timed logic problems. Then I had a phone interview which lasted about 20 minutes (but prob only 5-6 questions) The HR rep asked questions like "tell me about a specific time when you had a difficult customer" and "tell me about a specific time when you had to adapt quickly". Others include "why do you want to work for State Farm?" and "What's your greatest strength? Weakness?" Then I had an in-person interview a couple weeks later. There were two HR reps, a team manager, and a section manager present. They asked questions one by one, going counterclockwise. It lasted about 30 minutes and there were at least 15 questions.