I applied through a staffing agency. The process took 12 months. I interviewed at Startek (Gurgaon, Haryana) in Sept 2021
Interview
First was the HR round
Second was OPs round, need to be clear in technical terms and also have knowledge of software like oracle , Avaya
Third was the client round, check communication and problem resolving skills
Interview questions [1]
Question 1
How to close the aggresive customer query, even in a lesser time to avoid more AHT.