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      SpringHill Suites

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      Front Desk Agent Interview

      7 Dec 2025
      Anonymous interview candidate
      Lawrence, KS
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at SpringHill Suites (Lawrence, KS) in Aug 2025

      Interview

      1st interview was on zoom and 2nd was in person. 2nd interview was held in the lobby/breakfast area of the hotel. It was a bit odd to think that anyone could have walked in or listened in.

      Interview questions [2]

      Question 1

      What type of customer service experience do you have?
      Answer question

      Question 2

      Explain an interaction with a different customer and how you were able to handle it.
      Answer question

      Other Front Desk Agent interview reviews for SpringHill Suites

      Front Desk Agent Interview

      24 Oct 2024
      Anonymous interview candidate
      Belmont, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at SpringHill Suites (Belmont, CA) in Oct 2024

      Interview

      I had a second round interview scheduled for 1 pm. The first round went well. I received a poorly written email 30 minutes before the scheduled start time from the interviewer stating he had a "meeting." He didn't ask if I was available to reschedule, he demanded that I move the interview back to 1:30 pm. I agreed and arrived about 5 minutes early. As I sat waiting, the interviewer walked in from what seemed like lunch with coworkers. The interview time had passed and I continued to wait. Someone did let him know I was there, however he didn't seem to care. He then walks over to me and says he is printing my resume and it'll be five more minutes. By the time I got back to his office to start the interview, it was 1:45 pm. I told him that I had to leave at 2 pm and actually needed to go a bit early. He then had the nerve to ask if I had an interview scheduled somewhere else. Then there was an awkward moment of silence while he read my resume. He then asked if should he call me by my first name or last name. An odd question! His interviewing was terrible and he seemed disorganized, apathetic, and lacked time management skills. Funny how he works in hospitality and all of those skills are needed! I excused myself from the interview and left. What a waste of time!

      Interview questions [1]

      Question 1

      What name should I call you by?
      Answer question

      Front Desk Agent Interview

      29 Oct 2024
      Anonymous employee
      Palm Desert, CA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at SpringHill Suites (Palm Desert, CA) in Aug 2024

      Interview

      Fairly easy with only 2 rounds. You get asked basic questions such as what you do during the check in process, why you want to work there, schedule flexibility, and past experience.

      Interview questions [1]

      Question 1

      How would you check in a guest?
      Answer question