I applied online. The process took 1 week. I interviewed at Spectrum (Florence, KY) in Aug 2017
Interview
They ask many questions about old Customer Service experiences and want to know how you will be in the call center setting. Be sure to just relax . The interviewers are very nice and understand that you are nervous.
Interview questions [1]
Question 1
What was a time where you felt like someone went above and beyond for you?
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Interview questions [1]
Question 1
Experience with difficult customer and how you resolved it
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Interview questions [1]
Question 1
About previous experiences and why you want to work for Charter