I applied in-person. The process took 6 days. I interviewed at Spectrum
Interview
After you take the online assessment, you receive an email to schedule your phone interview. If they select you to move forward, you then schedule your in person interview with a recruiter. During the in-Person interview I met with 2 people. The first person will ask you A LOT of "describe a time when" questions and then she passed me off to another lady who explained the job. After that, we did a role play scenario where she was a customer asking questions about a bill. After the role play exercise they give you a tour of the facility.
Interview questions [1]
Question 1
"Describe a time when" Questions. Some of which are the same as what the same questions they ask you on the phone
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Interview questions [1]
Question 1
Experience with difficult customer and how you resolved it
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Interview questions [1]
Question 1
About previous experiences and why you want to work for Charter