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      Sovos

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      Customer Success Manager Interview

      11 Mar 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Sovos in Feb 2025

      Interview

      Had to do a personality screening after applying and then had interviews with a recruiter and the hiring manager about a month later in the same week. Both were very welcoming and transparent about the role and expectations of the process. Both mentioned news on "next steps" to come before going ghost and ignoring my follow-up. I get the market's bad but it's disappointing to get no response at all when the first impression of the company was initially so good. It's a shame. Do better!

      Interview questions [1]

      Question 1

      Describe your day-to-day in a customer facing role currently
      Answer question
      2
      avatar
      Sovos response
      1y
      Thanks for sharing your experience. I am sorry that you did not get the follow up that you deserve. We strive to provide feedback to every candidate that interviews with us, and we clearly dropped the ball here. I am sorry. Sarah Doucette VP, Global Talent Acquisition

      Other Customer Success Manager interview reviews for Sovos

      Customer Success Manager Interview

      19 Jul 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Sovos

      Interview

      One interview round with their recruiter located in Latin America with zero subsequent follow-up regarding next steps about the application. Bizarre as you would think modern technology automates rejection letters.

      Interview questions [1]

      Question 1

      Have you worked with enterprise accounts before?
      Answer question
      6
      avatar
      Sovos response
      1y
      Thanks for leaving your feedback. You are correct that we do have technology to automate rejections letters, but often when we speak directly with folks the team tries to follow up with feedback directly. We try our best to personalize the experience. Occasionally, that leads to the automation part not happening. Our system is far from perfect, and we are working on enhancing it, but it's a work in progress. I do want to apologize that you did not receive follow up, certainly an error on our part. If you would like to discuss further, I'm always happy to chat directly! Sarah Doucette VP, Global Talent Acquisition

      Customer Success Manager Interview

      12 Jun 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at Sovos in Mar 2024

      Interview

      Tuve una entrevista virtual con Sovos Latinoamerica (Chile) el día 18/03/24 con la ejecutiva de reclutamiento, la entrevista se desarrolló bien durante esos 30 minutos, Mucha afinidad, me dio toda la información requerida y respondió todas mis preguntas, al final de la entrevista, al preguntarle a la reclutadora "cómo seguía el proceso" me respondió que me contactaría la semana siguiente de avanzar a la siguiente etapa, Ese mismo día ella me envió un test de personalidad el cual respondí enseguida y le confirmé via e mail. Pasó el fin de semana y la reclutadora lastimosamente no cumplió su palabra, la semana siguiente no me respondió ni hizo seguimiento luego del test, Pasaron algunos días y le escribí por correo pero no obtuve respuesta, también le escribí a su privado de Linkedin y tampoco respondió. Semanas después volví a preguntarle y en definitiva caí en la zona de "fantasmas" proceso bastante lamentable, incómodo e injusto. La conclusión de todo esto es que jugaron con mi tiempo pero aprendí que incluso empresas grandes y reconocidas como esta tienen procesos fríos, poco empáticos que dejan mucho que pensar. Si cualquier persona revisa las páginas oficiales de esta empresa, encontrarás información que el proceso para el candidato es justo y completo, mensaje que es 100% falso. Es lamentable pero gracias a Glassdoor puedo dejar mi experiencia negativa por acá para que a otros no les pase o estén atentos. I had a virtual interview with Sovos Latin America (Chile) on 03/18/24 with the recruitment executive. The interview went well during those 30 minutes, we had a lot of affinity, she gave me all the required information, and answered all my questions. At the end of the interview, when I asked the recruiter "how the process would proceed," she told me that she would contact me the following week if I advanced to the next stage. That same day, she sent me a personality test which I completed immediately and confirmed via email. The weekend passed, and unfortunately, the recruiter did not keep her word. The following week, she did not respond or follow up after the test. A few days later, I wrote to her via email but did not get a response. I also messaged her privately on LinkedIn and received no reply. Weeks later, I asked again and ultimately fell into the "ghosting" zone, which was quite unfortunate, uncomfortable, and unfair. The conclusion of all this is that they played with my time, but I learned that even large and well-known companies like this one have cold, unempathetic processes that leave much to be desired. If anyone checks the official pages of this company, you will find information claiming that the process for the candidate is fair and complete, a message that is 100% false. It's unfortunate, but thanks to Glassdoor, I can share my negative experience here so that others are aware or on alert.

      Interview questions [1]

      Question 1

      Tell me about yourself, Achievements, leadership background, skills, quantity of customers handled...
      Answer question
      4

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