At Southwest, our goal is to support our Employees, Customers, and Candidates who come from all walks of life and give them the opportunity to succeed. We're sorry for any disappointment during your in-person interview, particularly if there was any misinformation surrounding in-person offers. To offer some clarification, the application/hiring process is unique for all of our Candidates. While some may receive offers while with us in person, others may receive offers via email/phone at a later date. Apologies again for any confusion or disappointment surrounding your interview process. We truly appreciate you taking the time to share your experience and feedback, and we've passed it along accordingly for our continuous improvement.