Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Southwest Airlines

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Southwest Airlines reviews | Southwest Airlines jobs | Southwest Airlines salaries | Southwest Airlines benefits | Southwest Airlines conversations
      Southwest Airlines interviewsSouthwest Airlines Customer Support & Services interviewsSouthwest Airlines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Support & Services Interview

      2 Nov 2021
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Southwest Airlines (Houston, TX) in Oct 2021

      Interview

      Over a video chat, with two recruiters, very easy and straight forward, like most interviews just virtual. it was fast for an interview in my experience. it took about 15-20 mins to get thru the questions they had for me.

      Interview questions [1]

      Question 1

      What is hospitality versus customer service?
      2 Answers
      1

      Other Customer Support & Services interview reviews for Southwest Airlines

      Customer Service Support Interview

      31 Dec 2022
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (San Antonio, TX) in Oct 2022

      Interview

      The process was I went online and answered a link that was in my email you get your interview and then the next step you go for fingerprinting and background checks takes about two weeks to complete the process and then they assign you in a class which is about six weeks I believe it was and they give you lunch or dinner depending on your shift

      Interview questions [1]

      Question 1

      The most important question was the difference between hospitality and customer service
      Answer question

      Customer Service Support Interview

      21 Jan 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Southwest Airlines in Jan 2022

      Interview

      Had an amazing associate recruiter, she made feel very welcomed and eased my nerves and really honed in on it being a conversation with a friend. Interview was suppose to be 30 minutes and we talked for over an hour! Very friendly and really was listening to what I had to say. One of the best interviews I've ever had.

      Interview questions [6]

      Question 1

      Why Southwest, why this position?
      Answer question

      Question 2

      Describe a time you dealt with an angry/irate customer that took awhile to find a resolution
      Answer question

      Question 3

      Describe a time you went above and beyond
      Answer question

      Question 4

      Describe the difference between customer service and hospitality
      Answer question

      Question 5

      How would you create a hospitable environment over the phone?
      Answer question

      Question 6

      Describe this position and what you think it entails
      1 Answer
      4