I applied online. The process took 4 months. I interviewed at Southwest Airlines (Cleveland, OH) in Nov 2018
Interview
Applied Online: 10/09/2018
Phone Interview: 11/07/2018
F2F Interview: 11/19/2018
Offered Position: 12/03/2018
Drug Test: 1/03/2019
** Today is 1/08/2018 and I am still waiting to find out more information on when I start.
This is a very long hiring process as I have read and have been told.
Interview questions [1]
Question 1
What do you know about the duties of a Customer Service Agent?