I applied online. The process took 1 week. I interviewed at Southwest Airlines (Denver, CO) in Jul 2011
Interview
I applied online and about a week later I got a phone call from SWA. The lady on the phone went over the salary and job description. She then asked "why I wanted to work for SWA" after that she asked if I wanted to do a 1:1. I accepted and a week later I interviewed. The interview process was fast, get you in and get you out. I was there for an hour and saw 5 people come in and out and they were interviewing for 2 days. The interview-1:1 the interview had my resume and read over it and asked the usual, "tell me a little more about this job and that job." The questions I was asked was. "why do you want to work for SWA & out of all you jobs what was your least favorite and why & have you flown with SWA?" other than that just a lot of small talk and laughing. After that they took copies of my diploma and ID's and fingerprinted me. Like I said it was a very fast process and was in and out, not the funny crazy fun time I was expecting, but hey they are busy I understand. They said they would get back to me in 3 weeks.
5
Other Customer Service Agent interview reviews for Southwest Airlines
I applied online. I interviewed at Southwest Airlines (Phoenix, AZ)
Interview
The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.
I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)
Interview
Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?
I applied through a recruiter. The process took 1 day. I interviewed at Southwest Airlines (Denver, CO) in Jun 2023
Interview
I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.
Interview questions [1]
Question 1
They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.