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      Southern Company

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      Customer Care Specialist Interview

      17 May 2018
      Anonymous employee
      Naperville, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Southern Company (Naperville, IL) in May 2018

      Interview

      Orginally applied and interviewed for Nicor Gas January 2017. Passed online test got a call a couple of days later to come in to interview with call center supervisiors. They seem like they were very interested and I fealt good as I left the office. Got an email about a week later stating that I was not chosen to move forward in the process. Applied a second time after company switched over to Southern Comapny gas April 2018 just to see what happened and got an email saying to take the online test. Took it still not having high hopes then got a call for a phone interview. Phone interview went great then got asked to come in for an in person interview. Faitly quick interview only six questions. 2 weeks later got a call saying that I was chosen to move forward in the process and to submit a backgroung and drug test within 2 days!

      Interview questions [1]

      Question 1

      Name a time you had to adapt to change. How did you handle it. Name a time you dealt with a difficult customer.
      Answer question

      Other Customer Care Specialist interview reviews for Southern Company

      Customer Care Specialist Interview

      23 Sept 2017
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Southern Company

      Interview

      HR called. Asked basic questions-HS graduate? Set up phone interview with supervisor. Supervisor called at agreed time and talked 10 minutes or so. Asked basic questions. Do you know much about Southern Company? How have you dealt with a difficult customer?

      Interview questions [1]

      Question 1

      Why you want to work for Southern Company?
      Answer question