I applied online. I interviewed at Smartlead (Chennai) in Jan 2024
Interview
Very well organzied interview.. Total 3 rounds.. all questions from resume asked and tested our support and product knowledge with previous companies. Interview went great in all rounds and happy to be part of Smartlead.
Interview questions [1]
Question 1
How I handle chats and tickets and how do I prioritize it
Medium level questions but after saying you'll have interview for next round but didn't happen so it was not a good experience I think at least they should reject instead of not replying
Interview questions [1]
Question 1
Tell me about yourself and why do you want to work here
They gave a case study which is exactly what they were facing at the time of the interview, after submission of the case study and multiple rounds of explanation, I was told my technical skills were lacking and they already had a customer support head for a 14 member team and they wanted another customer support head, rest became clear why they wanted to give that use case!
Interview questions [1]
Question 1
Submission of a case study on scaling their support process keeping their current challenges
