The company had 4 openings for this role across the US. They started with a phone screen and then follow up video chat interviews. I was selected as a finalist and they flew all 4 finalists into CO for a day off group and individual interviews. We each interviewed with 11 people from the company of about 35 local employees over 8 hours. We were given the task of presenting to them a customer training scenario. To prep for this they gave us two links to learn from in their help system. One of the links was a video tutorial that offered a 404 error. They told us this was intentional but was a major red flag that their production customer facing help desk had broken links. (It still does a month later) Also complicating the interview process was that we never interviewed the hiring manager until we went to CO. This was in part because they had just fired the previous manager during the process, yet were not comfortable enough to let the new manager interview without an HR person in the room. They sold us a dog and pony show about how difficult the job is and how badly they need candidates like us to come in and help while promoting buzz words like "transparent and ethical". Well it turns out most of us or all of us in the room were never extended an offer. They had other finalists we were not told about. This was after telling us they were doing a group interview to see how we work together. Seems very counter to the way they claimed to conduct themselves. They also had "health benefits" that still required 100's-1000's per month of your own money for more than catastrophic coverage. We were also told that for this 75% travel job we would not have a company credit card and need to pay most expenses up front and get reimbursed. If they had extended an offer I likely would have accepted, but I'm actually glad I was able to move on after seeing how they really conduct themselves. In my opinion this company needs to figure out who they really are, who they want to employ and hire an outside expert to reduce their recruiting costs and quit wasting everyone's time. And have a developer fix their broken site.

It was an interesting interview to say the least. Apart from the usual Q&As that is asked in the interview process, I was asked to do what I would be doing day to day if I was to be hired; I had to run an implementation for my interviewer using the company software.