Started with a phone interview, writing sample, and in-person interview with HR. Many common questions during the in-person interview. Seems they had in mind what they wanted to then interview to the owner, once back from vacation. I was advised the next step would be an interview with the owner and a few days went by and I received the thanks but no thanks email. Also, the JD list this as Director of Operations yet it is only Manager. If I would have read these comments at Glassdoor and Yelp I would have never applied.