I applied online. The process took 2 months. I interviewed at Shopify (Singapore) in Jul 2023
Interview
It had a few rounds but the first round of “life story” I find is the most crucial. Be honest, bring your personality after all the conversation will say a lot about you as a support staff.
We heard only 25-30 were selected from 1000 over applicants in the first hiring process.
Interview questions [1]
Question 1
Describe a situation where the customer was unhappy and how did you handle it
La entrevista incluye una llamada telefónica para conocerte, una entrevista propiamente dicha por videoconferencia, una entrevista técnica en la que tienes que realizar el trabajo y, en ocasiones, una última charla con la persona que sería tu jefe.
Interview questions [1]
Question 1
Las preguntas suelen ser sobre el propio producto, por lo que es buena idea hacerse una tienda en la plataforma unos días antes para saber cómo funciona.
Lengthy but well explained and scheduled interview process comprising of writing example emails, taking live chats and addressing a call. They give you the tools needed to prepare but it is stressful.
Interview questions [1]
Question 1
If I was a customer and I wrote in with "x" question, can you share what you would respond?
Technical + life story - two interviews one where you describe stuff about yourself and then a skill testing technical interview with chats and phones to test what you'd be doing in the role
