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      Support Advisor Interview

      29 Nov 2020
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Support Advisor interview reviews for Shopify

      Support Advisor Interview

      21 Jun 2024
      Anonymous employee
      Dublin, Dublin
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Shopify in Nov 2020

      Interview

      I applied online and they got back to me a week later. I got a recruiter interview first then had to do a technical interview afterwards. Normally they would have you talk to the team lead after the technical but it's just two interview. During the technical interview, they really want you to small talk with the "merchant" and work with the merchant even if their question is super simple. They asked me to manage 2 live chats and then a phone call. Qs: How to add Contact Us into Navigation, how to provide free shipping for local customers that visit my store, how do I close the store.

      Interview questions [1]

      Question 1

      Discuss about your job history and journey to Shopify
      Answer question
      5
      avatar
      Shopify response
      5y
      Hey, thank you for leaving a review! Our Technical Interview is essentially a role-play of what your daily workflow would be like were you to accept the position here. You will be asked a variety of different questions by our merchants, no two days are the same! At Shopify, we are merchant obsessed. Having genuine conversations with our merchants is how we get to know what drives their business, what their goals are, and how we can help them be as successful as possible. This is why it's so important to be authentic and let your personality shine through; the more you chat and get to know the merchant, the easier it is for you to make helpful suggestions for their business. Thanks so much for posting about your experience with us so far, I do hope you'll consider applying again in the future!
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Shopify (Dublin, Dublin)

      Interview

      La entrevista incluye una llamada telefónica para conocerte, una entrevista propiamente dicha por videoconferencia, una entrevista técnica en la que tienes que realizar el trabajo y, en ocasiones, una última charla con la persona que sería tu jefe.

      Interview questions [1]

      Question 1

      Las preguntas suelen ser sobre el propio producto, por lo que es buena idea hacerse una tienda en la plataforma unos días antes para saber cómo funciona.
      Answer question

      Support Advisor Interview

      21 Jan 2024
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      Lengthy but well explained and scheduled interview process comprising of writing example emails, taking live chats and addressing a call. They give you the tools needed to prepare but it is stressful.

      Interview questions [1]

      Question 1

      If I was a customer and I wrote in with "x" question, can you share what you would respond?
      Answer question

      Support Advisor Interview

      19 Nov 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify

      Interview

      Technical + life story - two interviews one where you describe stuff about yourself and then a skill testing technical interview with chats and phones to test what you'd be doing in the role

      Interview questions [1]

      Question 1

      please tell me about yourself
      Answer question