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      Customer Support Advisor Interview

      8 Nov 2020
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Support Advisor interview reviews for Shopify

      Customer Support Advisor Interview

      13 Dec 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify

      Easy interview

      Application

      The process took 1+ week. I interviewed at Shopify in Nov 2020

      Interview

      When my "Life story" interview started the recruiter told me that she didn't read my cv, and it ended up that I wasn't the profile they were looking for. I can understand that, but I just felt that I lost my time while preparing for that interview. Moreover, the fact that they gave me an interview without having read my cv showed me the little professionalism they have.

      Interview questions [1]

      Question 1

      Tell me about your professional career
      Answer question
      2
      avatar
      Shopify response
      5y
      Hi, there. Thank you for sharing your feedback. I’m sorry to hear about the mix-up that happened during your interview. I can definitely see how that could create a frustrating experience. Oversights like that are never our intention at Shopify, so if you would like to discuss things further or have us look into this then be sure to reach out via email. When sending the email, be sure to include your interview details, like interview date and the recruiter’s name. Adding ‘Glassdoor’ to the subject line of the email will ensure we can find your email faster. You can use this link: https://bit.ly/2ICKkCX to reach out. We are always looking to improve Shopify for the better, so your feedback is greatly appreciated. Again, thank you for sharing.

      Interview

      Typically 3 rounds. They do a good job of getting to know you and who you are. Then there's a gauntlet where they put you on the spot in some customer scenarios to figure out how you operate.

      Interview questions [1]

      Question 1

      Teach us how to do something, showing your process (i.e. a hobby).
      Answer question

      Customer Support Advisor Interview

      28 Jul 2023
      Anonymous employee
      Galway
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Galway)

      Interview

      Life Story - describing yourself Gauntlet - seeing if you can handle the tasks of the role Second round interview to determine if you are the best fit for the role.

      Interview questions [1]

      Question 1

      Discuss your Life story Gauntlet - Test chat and test call
      Answer question

      Customer Support Advisor Interview

      29 Jun 2022
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shopify (London, England) in May 2022

      Interview

      The process was straight forward, I filled out the form on the Shopify website from which it took about 2 days to hear back with an invite to a lifestyle interview. There it was just about getting to know me and how I got on the road that has led me to apply for this position. After that I was invited to a technical interview which consisted of 2 chats and a Email. Overall I highly recommend creating a test store before the technical interview as it helped out a lot in preparation. The whole process took about a month

      Interview questions [1]

      Question 1

      How do you add custom code for a packaging slip template
      Answer question