I applied through an employee referral. The process took 3 weeks. I interviewed at Shopify (Toronto, ON) in Feb 2021
Interview
Initial screening interview with HR rep, followed by a live functional interview that went over a mock chat and phone interactionInitial screening interview with an HR representative, followed by a detailed live functional interview that included walking through a mock customer support chat, simulated phone interaction, and performance assessment.
Interview questions [1]
Question 1
Level of support experience and technology proficiency
I applied online. I interviewed at Shopify (New York, NY) in Jan 2026
Interview
1- online assessment
2- recruiter
3- hiring manager
4- mock call
5 - life story
6- vp of sales
Every stage was simple but on the last stage was much more of a “do you align with what the vp wants.”
Interview questions [1]
Question 1
2-5 stage- tell me about yourself, why Shopify, why are you leaving your current role
6 stage - what are 3 nonnegotiable
Interviewing was very robotic. Recruiter spent more time reading the CV than asking questions about it, it felt rushed, as if the interview was just set up an hour ago rather than a week ago
Interview questions [1]
Question 1
Can you explain a time you went above and beyond for a customer
I applied online. The process took 3 weeks. I interviewed at Shopify (Melbourne)
Interview
The entire interview process was conducted remotely. First, there was a typing test, followed by a language proficiency test since the position was bilingual.
Next, I was given an opportunity to demonstrate how I would handle customer support by responding to a customer email as a Shopify representative. In my case, the topic was related to domains.
After that, I had a Zoom interview with an interviewer from Canada. Following this, she assigned me a task as the next step: answering a customer inquiry in the second language. This time, the question was about payments, and I answered it by referring to Shopify’s website.
Upon passing this stage, I proceeded to the final interview. This time, an interviewer from the U.S. posed questions to me as a customer via live chat, and I had to respond in real time. The challenge here was to answer quickly and accurately, which was the most difficult part of the process.
