I interviewed at Sherwin-Williams (Cleveland, OH) in Jul 2011
Interview
Behavioral interview, basic questions about resume, situational type questions about how you can deal with customers who call in that are disappointed. Questions about how you deal with people on the phone and how you can solve problems
Interview questions [1]
Question 1
What would you say to a customer who calls in demanding a refund?
Interview was performed after the initial call, a week after my application was submitted. The interview was performed in the company's office with basic interview questions. I only met with the manager and assistant manager as available between customers.
I interviewed at Sherwin-Williams (Philadelphia, PA)
Interview
2 calls and one face to face. Quick process. Moved along. Positive experience. Will need to come prepared as they will ask you in depth regarding past expieirnces. I would reccomend in future. Thank you for a great time.
Customer service questions mostly. I would recommend still coming in and looking nice and being prepared for behavioral based answers. It was very relaxed and easy to talk during the interview.