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      Customer First Adviser Interview

      25 Jul 2017
      Anonymous employee
      Coventry, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shell Energy Retail (Coventry, England) in May 2017

      Interview

      Very well managed and covers all areas. Is great to distinguish the kind of employee's they are looking for and to determine what their focus is. It begins with a maths and literacy test along with a group exercise and then role play and competency based questions.

      Interview questions [1]

      Question 1

      Give me and example of how you helped a collegue to complete a challenging task.
      Answer question

      Other Customer First Adviser interview reviews for Shell Energy Retail

      Customer First Adviser Interview

      23 Apr 2020
      Anonymous employee
      Coventry, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Shell Energy Retail (Coventry, England) in Jan 2020

      Interview

      I applied online, followed by a phone interview, then an assessment, this was very relaxed. If you're successful you're then offered a job. The whole process flew by

      Interview questions [1]

      Question 1

      How would you handle. an angry customer on the phone?
      Answer question
      1