I ended up interviewing with 2 people (not including the recruiter) and then had to give a presentation on a customer success story. Everything seemed to be going great, I had no indication that it wasn't. But then nothing but a "we went with another candidate", despite having been told there were multiple positions available, as well as continuing to see the same role listed for at least another month. When I asked for more information or at the very least feedback on why I wasn't the ideal candidate, I received no reply at all.
Interview questions [1]
Question 1
Why did I feel like my background in various industries make me a fit?
I interviewed at ServiceChannel (Stockholm, Stockholm)
Interview
A bit disappointed with the process. It took two months from application to receiving an official rejection. While I appreciated the feedback, I’m still unclear about what went wrong. Professional growth is difficult if employers don’t provide candidates with opportunities to learn and develop in areas where they may have gaps.
I applied through an employee referral. The process took 3 weeks. I interviewed at ServiceChannel in Jul 2025
Interview
This was a new position being created to support the admin module of their software, acting as a dedicated resource for 2-3 of their larger clients. I went through 3 round of interviews; recruiter, hiring manager, director of product support. I really enjoyed all 3 interviews. The process was pretty straightforward and laid back. All 3 of the people I interviewed with were super friendly and very amicable. The discussions were as you would expect; a description of the roll, the the company, my experience and what I could bring to the company, etc... The interviews ranged from 30-45 minutes each. I felt I made a real connection with both the hiring manager and director. While I made it to the final round, I unfortunately did not get the offer, however I did make an impression on them and was recommended for another opportunity within the company that fit my skillset and experience.
Interview questions [1]
Question 1
Tell me about a time you had an upset customer. What was the situation and how did you resolve it?