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Hello,
I am so sorry to read that you didn't hear back from us after your initial chat with us. This is not the standard we hold ourselves to and have systems in place to avoid this so I apologise that you experienced this.
I would really like to look into this further to give you some clarity and ensure it doesn't happen again. If you are happy to, I would appreciate you getting in touch through peopleandplace@sero.life so we can look into it further.
Best wishes,
Shawni Singh