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      Serco Group

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      Customer Service Advisor Interview

      22 Feb 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other Customer Service Advisor interview reviews for Serco Group

      Customer Service Advisor Interview

      19 Aug 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Serco Group

      Interview

      Questions like previous examples for experience how to deal with scenarios and usage of star method to answer those wuestions and give answers based on that scenario. Also why u want to join serco and different questions like this

      Interview questions [1]

      Question 1

      Example of good customer service
      Answer question

      Application

      I interviewed at Serco Group

      Interview

      Quick and easy didn't take too long to get an offer from them. They didn't ask too many questions and made it quite simple. Asked about references and start date notices.

      Interview questions [1]

      Question 1

      Any experience working in customer service?
      Answer question

      Customer Service Advisor Interview

      15 Jan 2023
      Anonymous employee
      Stevenage, England
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Serco Group (Stevenage, England) in Oct 2022

      Interview

      The interview was informal, easy and warming. The managers made me feel welcome and not nervous at all. The interview lasted around 15 to 30 minutes. I accepted the offer but if you’re with agency they don’t give a damn about you and will fire you.

      Interview questions [1]

      Question 1

      - tell me about yourself - what can you bring to the team - challenging times at previous jobs - how to problem solve
      Answer question