After submitting my application it was about a week till I was called for a phone interview. It was easy to book online, the interviewer was courteous and professional. The response to set up an in person interview was sent via email within 24 hours.

Interviewers reflected what I think may be the culture and vibe of the company. First had a positive, quick phone screen with a recruiter. Then a video interview with two unpleasant older women who were blunt, awkward, and nearly accusing me of being incapable of performing the job before I even got my foot in the door. This was less of an interview and more of an elimination session. You take calls, you give people need that may upset them, you deescalate, you record data. I’d recommend training your interviewers how to emphasize complexity and nature of the role without shooting down potential candidates. I would also emphasize not ghosting candidates whom you informed you will get back to with a decision. In this job market, such behavior is filthy.